Supply Chain Manager (Aerospace / Aviation / SCM / Customer Service / East)

at  Trust Recruit Pte Ltd

The Supply Chain Manager is to lead and manage the Asia customer services team. This team provides quintessential customer service functions in order for the company to meet their KPI with external stakeholders. This person is in charge of liaisons with the Account Managers, Logistics team and customers to ensure clear, timely and accurate communications. As a key representative of the company, the supply chain manager shall actively promote and create long term relationships with customers.

REQUIREMENTS

• Proven track record in managing a team in customer service functionsStrong manpower delegation skills

• Participate in regular customer meetings to review performance, requirements and processes
• Monitor order/ delivery schedules and coordinate with Customer, customer service team Vendors to ensure delivery performances are on-time
• Attend Quarterly Review with customers lead by Account Manager
• Manage and solve claims by setting up associated corrective plans
• Meeting customer satisfaction all the time
• Build long term relationship with customers
• Work closely with Account Managers and Logistics Team; coordinate as a one front approach towards customers, including attending meetings to attack current internal and external stakeholders issue
• Implement SOPs to streamline operation processes in accordance to the company’s quality guidelines
• Delegation, manage and lead team members to utilize resources, inclusive of providing OJT for new hires
• Develop effective strategies that enhance operational work flow and distribution
• Communicate openly and frequently, to motivate team members to achieve operational goals