Supply Chain Operations Analyst with Portuguese

at  OnProcess

EDUCATION REQUIREMENT

Bachelor’s Degre

Qualifications:

• 1+ year of logistics experience.
• Fluency in English language.
• Ability to translate customers issues, ask questions, clarify.
• Continuous attention to detail and quality.
• Experience in customer service and customer excellence; troubleshooting skills.
• Excellent verbal, written and interpersonal communication skills

Education/Certification requirement:

• BA in appropriate field

Responsibilities:

• Act as an escalation point for customers, partners, and internal stakeholders among multiple business entities.
• Assess the needs of a given support requirement and prioritize to ensure cases are handled at the correct resource level and with appropriate focus.
• Capture escalations in a tracking log making sure they are completely documented and successfully resolved.
• Central point of coordination and communication, prioritizing and facilitating efforts to minimize impact and restore business operations during BCP events.
• Ensure that IT and cross-functional resources are properly engaged to resolve any critical application, network, or tool outages and provide communications to the organization regarding the outage.
• Review our escalation data, identify trends & key business indicators, and present observations & recommendations to senior leadership
• Provide Customer with resolution in line with agreed KPI’s and/or SLAs.
• Root cause analysis.

Qualifications:

• 1+ year of logistics experience.
• Fluency in English language.
• Ability to translate customers issues, ask questions, clarify.
• Continuous attention to detail and quality.
• Experience in customer service and customer excellence; troubleshooting skills.
• Excellent verbal, written and interpersonal communication skills.

Education/Certification requirement:

• BA in appropriate field.

OnProcess Technology is committed to global compliance with equal opportunity principles, ensuring all employees and applicants are treated fairly regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status as stipulated by applicable international, national (State/Federal), and local laws.
Email inclusionmatters@onprocess.com to request reasonable accommodations.