Support Analyst (Applications)

at  Cancer Research UK

AT CANCER RESEARCH UK, WE EXIST TO BEAT CANCER.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you.
Cancer Research UK has a complex hybrid (on-premise & multi-cloud) infrastructure underpinning an extensive technical estate and Tech Stack . Our Support Analysts play an essential role in the smooth operation of the charity by providing technical support and resolving IT issues across c.200+ applications and c.4,000 end-users to ensure our staff have the tools they need to deliver our life-saving work.
As a Support Analyst, you will deliver IT support across a range of applications in line with ITIL principles and practices to help resolve incidents and problems in a fast-paced environment. You will learn and provide a range of support services for IT applications, including incident and impact assessment, complex incident analysis, service delivery; user management, the resolution of business application issues impacting multiple systems and user groups, and collaborating with peers across IT. You will also play a valuable part in documenting accurate system changes and processes in line with ITS standards and policies.
If you are an experienced IT Support Analyst with a background in working across multiple applications and delivering technical support in a large organisation, we would love for you to join our mission.

WHAT SKILLS WILL I NEED?

• Experienced IT Support Analyst with a background in working across multiple applications and delivering technical support in a large organisation (c.3,000 end-users).
• Experience with multiple technologies, applications, and software (e.g. Windows 10, SQL server, SQL script, web browser applications, Clementine, virtual discovery machines, and packaging experience)
• Application discovery experience (including VMware and licensing)
• Experience in managing, maintaining, and applying fixes/patches to applications and software
• Created and maintained documentation instructing on processes, systems, and/ or policies
• Strong communication and user management skills with a track record of delivering a customer-focused support service.
• Ideally worked in a Product team using agile methodology.
  Our organisation values are designed to guide all that we do.
  Bold: Act with ambition, courage and determination
  Credible: Act with rigour and professionalism
  Human : Act to have a positive impact on people
  Together: Act inclusively and collaboratively
  We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
  If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.

Please refer the Job description for details