Support Analyst

at  ATB Financial

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It’s a real commitment we live every day through our values (what we call the ATB ID).
Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada’s top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you’re empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We’re on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
About the role
As ATB Capital Markets’s next Support Analyst, you will provide frontline support for hardware, software and peripherals and resolving service tickets in a timely manner; escalates complex issues.

Accountabilities

• Provides great client service experience to assist with troubleshooting hardware, software and peripheral
• Resolves technical issues and document resolutions
• Develops and maintain checklists for common technical issues
• Performs user administration duties
• Collaborates with other members of the support team to escalate and resolve technical issues
• Help team members with new desk and hardware setup
• Provide training to new hires and help with onboarding process
• Run reports of all different assets and licenses and update user lists
• After Hours support when needed

Skills, experience & requirements

• Be passionate and motivated about technology and helping out
• Recently graduated with a degree in Computer Science or Engineering.
• Have a strong working knowledge of Excel and Google Workspace.
• Possess a passion for data analytics and data management.
• Demonstrate strong time management skills with the ability to effectively prioritize tasks and meet deadlines
• Demonstrate a strong sense of personal accountability. We are looking for candidates who take pride in their work and are dedicated to delivering high-quality results.
• Bring a strong analytical mindset, with the confidence to ask questions, seek insights, break down complex problems, and propose innovative solutions.
• Highly motivated to take on new challenges with a hands-on approach.
• Experience in Salesforce is an asset.
• Experience with Powershell and SQL is an asset.
• Experience with MDM, AD, and Okta is an asset.
• Experience in fast paced and dynamic environments.

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Progressive Aboriginal Relations program created by the Canadian Council for Aboriginal Business.
What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com
Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to

Please refer the Job description for details