Support Analyst (End User Support – Engineering, Technology)
at Peloton
Calgary, AB, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 25 Dec, 2024 | Not Specified | 27 Sep, 2024 | N/A | Computer Science,Mobile Devices,Databases,Software,English,Information Technology,Secondary Education,Communication Skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
JOB SUMMARY:
The Support Analyst will provide support and guidance to users experiencing technical issues relating to Peloton’s Software Systems.
REQUIREMENTS:
- Completed Post secondary education in a related field (Engineering, Technologist, Information Technology, Computer Science, etc)
- Tech savvy with knowledge of software and databases
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
Responsibilities:
PRIMARY JOB RESPONSIBILITIES:
- Provides technical support and guidance to resolve users problems
- Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed
- Maintains knowledge of technical innovations, trends, and best practices within Peloton software offerings
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Diploma
Computer Science, Information Technology, Technology
Proficient
1
Calgary, AB, Canada
