Support Analyst I

at  Scantron

Secur-Serv, a division of Scantron Corporation, is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.
Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.
Why Scantron?

Join Scantron because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

• We have a generous benefits package for our full-time employees, which includes a EPO medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
• Plan for your future with Scantron’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
• Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.
• Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250, or use our LinkedIn Learning platform to develop your skills and career.

POSITION SUMMARY

The Support Analyst I will be configuring and replacing equipment for new and current employees. You will also provide internal support to resolve issues with hardware and software, imaging of Secur-Serv’s end user equipment, and basic network troubleshooting.

REQUIREMENTS

• High School Diploma or equivalent
• Minimum 1-2 years of IT experience
• Minimum 1-2 years previous experience in a support role
• Proficient in the following systems and maintenance:
• Microsoft Windows 10/11
• Microsoft 365
• Mobile Phone Support
• Desktop Support
• Computer Imaging
• Microsoft Entra ID
• Desktop Hardware support and setup
• Networking (cisco and/or fortigate)
• Intune
• Azure
• Exceptional communication skills with customers and coworkers
• Ability to learn quickly and thrive in a fast-paced, dynamic environment
• Knowledge and ability to use computers
• Significant autonomous decision-making authority
• Proficient in time management, prioritizing, and multi-tasking

PREFERRED SKILLS/EXPERIENCE

• Associate degree
• Proficient in Network equipment maintenance (racking networking equipment, wireless Ap setup etc.)
• Proficient in Microsoft Window Server 2026-2022

• Troubleshoot and maintain, workstations, networking equipment, and software applications
• Provide technical support services to employees using the phone software as well as in person
• Perform administrative tasks, such as, user authentication and authorization, software updates, and configuration of drivers and settings on personal computing devices and printers
• Imaging of desktops/laptops/mobile devices
• Escalate appropriate technical issues in a timely manner
• Meets all attendance requirements