Support Analyst
at KERRIDGE COMMERCIAL SYSTEMS CORP
Johannesburg, Gauteng 2191, South Africa -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 17 Oct, 2024 | Not Specified | 18 Jul, 2024 | N/A | Good communication skills | No | No |
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Description:
“At KCS we’ve introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.”
- inspHire is a market leader in the development and provision of rental industry software
- Helpdesk Analyst role provides 1st line business-to-business software application support
- Working in a global team supporting inspHire products as well as databases, reporting tools, MS Server and Desktop operating systems plus other third-party applications
- Communicating via multiple media – phone, e-mail, chat
- Creating documentation and delivering customer training where required
- Hybrid role – 40% home and 60% office based, potential for limited travel to customer sites
- Covering support hours between 8am and 12am on a rota basis
Responsibilities:
- Your responsibilities include but are not exclusive to:
- Deliver a first-class service to our customers
- Answer questions and troubleshoot issues quickly and efficiently.
- Provision of high-quality updates to customers on a regular basis.
- Correctly set the customers’ expectations.
- Deliver on promises
- Take personal responsibility for every case ensuring a proactive approach to resolution and ensure all parties are kept updated
- Proactive management of assigned cases
- Maintain excellent quality of cases with detailed notes
- Always display a positive and can-do attitude
- Identify solutions and preventative measures to improve the customer’s experience
- Ensure all cases are progressed in line with InspHire SLA’s.
- Team Working: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities.
- Be curious to change, evolve and develop in ways that help us better serve our customers.
Skills, Knowledge and Experience:
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
IT
Graduate
Proficient
1
Johannesburg, Gauteng 2191, South Africa