Support Analyst - Lab Instruments

at  Capgemini

LET’S TALK ABOUT THE ROLES AND RESPONSIBILITIES:

As a Lab Instrument Support Analyst , you will ensure the smooth operation, troubleshooting, and maintenance of lab instruments within a regulated environment. Your responsibilities will include:

• Instrument & Network Setup:
• Conduct physical checks of instruments and network connections.
• Assist with site preparation for new instrument installations, considering site architecture and design.
• Collaborate with vendors to install, configure, and complete IQ (Installation Qualification).
• Coordinate with Seqirus to perform OQ (Operational Qualification) and PQ (Performance Qualification).
• Work with the network team to bring instruments online and integrate them with other applications as needed.
• Troubleshooting & Maintenance:
• Execute standard SOPs for troubleshooting.
• Perform additional diagnostics and triaging for complex issues.
• Support instrument vendors during troubleshooting and manage firmware updates (OTA).
• Resolve data storage issues and assist in data backup and restoration.
• Documentation & Compliance:
• Update documentation per GxP standards for quality lab instruments.
• Obtain required approvals and capture evidence for GxP documentation.
• Verify user account validity and manage security procedures for access.
• Validation & Reviews:
• Ensure a validation plan is available with the instrument owner.
• Schedule periodic reviews with Seqirus instrument owners.
• Inventory & Knowledge Management:
• Maintain an up-to-date inventory of lab instruments.
• Update the knowledge base with learnings and workarounds.

TO EXCEL IN THIS ROLE, YOU SHOULD POSSESS THE FOLLOWING:

• Basic understanding of IT support requirements in Pharma/Biotech industries.
• Foundational knowledge of LIMS (Laboratory Information Management Systems).
• Analytical and business-oriented mindset with strong problem-solving abilities.
• Ability to articulate complex technical matters to non-technical stakeholders effectively.
• Team-oriented with excellent interpersonal skills.
• Experience as a technically oriented systems analyst.
• Strong client-facing skills, including verbal and written communication, and presentation abilities.