Support Analyst

at  WellSky

Are you someone who is passionate about helping others and enjoys leveraging your technical skills to do so? WellSky is seeking an energetic and personable Support Analyst to provide application support to our clients. As a Support Analyst, you will be playing an integral role on our team by providing both procedural and technical support related to the clinical, billing, and training aspects of our software application. Our goal is to ensure that our clients feel supported and can focus on providing care for the populations they serve.
A day in the life!

You will be responsible for the following:

• Supporting user-facing applications in a fast-paced environment
• Providing superior client service and ensuring outstanding quality
• Troubleshooting and documenting software operations
• Completing thorough documentation of issues
• Ensuring the required response and resolution times are met
• Collaborating with and supporting other team members

Do you have what it takes?

Required Experience:

• High school diploma or equivalent
• Relevant exposure in customer service
• Proficiency with MS Office and Windows OS
• Experience with cross-functional collaboration
• A strong desire for learning and professional growth
• Must be able to work a shift between the hours of 7am-6pm CST

Do you stand above the rest?

Preferred Experience:

• Bachelor’s degree in analytical and/or technical study (Business, Finance, Math, Accounting, MIS, IT, etc
• 1+ year(s) of technical support
• 1+ year(s) of customer service

Additional job expectations applicable to this position include:

• Willingness to work additional or irregular hours as needed
• Working in accordance with corporate and organizational security policies and procedures
• Performing other responsibilities as assigned

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year

• Supporting user-facing applications in a fast-paced environment
• Providing superior client service and ensuring outstanding quality
• Troubleshooting and documenting software operations
• Completing thorough documentation of issues
• Ensuring the required response and resolution times are met
• Collaborating with and supporting other team member