Support Assistant

at  Anchor

REQUIRED KNOWLEDGE & EXPERIENCE:

• Level 2 Business Administration or Customer service level 2.
• Previous experience of working in an office environment.
• Understanding of financial procedures, debt management, income collection and payroll processes, along with budget management.
• Managing customers’ personal monies and an understanding of confidentiality and data protection within a care setting.
• Health & safety in the workplace.

REQUIRED SKILLS:

• Computer literate with experience of a variety of IT packages.
• Well organized with good planning skills.
• Able to produce and present numerical data accurately with attention to detail. Able to work individually and as part of a team.

REPORTING INTO THE HOME MANAGER, RESPONSIBILITIES WILL INCLUDE:

• Implementing and maintaining effective administration and financial systems to meet location, customer and any external requirements.
• To be accountable for providing accurate information as required and ensuring admin processes and documentation are in place.
• Managing transactions in line with financial procedures and ensure reporting systems are maintained in the absence of the manager.
• Complying with CQC essential standards and Anchor procedures.