Support Consultant (EC Americas Support) - SQL Expertise (Hybrid Work Schedule)

at  Quorum Software

Bogotá, Cundinamarca, Colombia -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate18 Jan, 2025Not Specified19 Oct, 20243 year(s) or aboveGood communication skillsNoNo
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Description:

WHO WE ARE LOOKING FOR:

Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.

Responsibilities:

  • Provide Energy Components (EC) Level 2 Application Software Support and be responsible for Incident, Service Request, Change, and Problem Management.
  • Responsible to diagnose, troubleshoot, solve code errors, and fix bug issues within the software applications within SLAs
  • Participate in the configuration, enhancement, and testing phases associated with software changes
  • Understand and assess customer’s reported issues to determine prioritization
  • Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions
  • Implement and support of master data management solutions
  • Responsible to integrate the technical knowledge and business understanding to consult and provide solution to customer
  • Manage and ensure documentation of assigned incidents, including internal and external communications
  • Provide mentoring and technical knowledge sharing to junior team members
  • Work closely with Continuous Service Manager for process improvement and delivering high-quality standards & products
  • Maintain strong adherence to Service Level Agreements
  • Ability to work effectively with global cross-functional teams
  • Responsible for periodic after hours on call support for critical issues
  • Ensure successful completion of personal and team deliverables
  • And other duties as assigned


REQUIREMENT SUMMARY

Min:3.0Max:8.0 year(s)

Information Technology/IT

IT Software - Application Programming / Maintenance

Other

Graduate

Proficient

1

Bogotá, Cundinamarca, Colombia