Support Consultant (EC Americas Support) - SQL Expertise (Hybrid Work Schedule)
at Quorum Software
Bogotá, Cundinamarca, Colombia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 18 Jan, 2025 | Not Specified | 19 Oct, 2024 | 3 year(s) or above | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
WHO WE ARE LOOKING FOR:
Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.
Responsibilities:
- Provide Energy Components (EC) Level 2 Application Software Support and be responsible for Incident, Service Request, Change, and Problem Management.
- Responsible to diagnose, troubleshoot, solve code errors, and fix bug issues within the software applications within SLAs
- Participate in the configuration, enhancement, and testing phases associated with software changes
- Understand and assess customer’s reported issues to determine prioritization
- Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions
- Implement and support of master data management solutions
- Responsible to integrate the technical knowledge and business understanding to consult and provide solution to customer
- Manage and ensure documentation of assigned incidents, including internal and external communications
- Provide mentoring and technical knowledge sharing to junior team members
- Work closely with Continuous Service Manager for process improvement and delivering high-quality standards & products
- Maintain strong adherence to Service Level Agreements
- Ability to work effectively with global cross-functional teams
- Responsible for periodic after hours on call support for critical issues
- Ensure successful completion of personal and team deliverables
- And other duties as assigned
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT Software - Application Programming / Maintenance
Other
Graduate
Proficient
1
Bogotá, Cundinamarca, Colombia