Support Consultant - Health & Care (P601)

at  Civica

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

• Strong customer focus with proven ability to build and maintain solid relationships.
• Knowledge of application and database support, including basic SQL querying for troubleshooting.
• Familiarity with ITIL principles and proficiency in Microsoft Office 365.
• Excellent analytical and problem-solving skills, particularly in software application support.
• Strong verbal and written communication skills, with a friendly and supportive approach.
• Highly organized, with strong time management and attention to detail.
• Willingness to learn, share knowledge, and collaborate in a team environment.
• Knowledge of the Health Industry or related systems is a plus.
• Previous experience in a Service Desk or customer-facing role
  We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don’t necessarily meet every single point on the list, please still get in touch. We’d love to have a chat and see if you could be a great fit.