Support Consultant

at  Ilqah

JOB DESCRIPTION

• Customer service through communication channels;
• Analyze, identify, map and document product behaviors;
• Identify and categorize product bugs by defining their priorities;
• Translate the client’s needs and difficulties, and when necessary, guide them to the specific area;
• Assist the customer in using the tool to optimize its performance;
• Analysis and simulation (testing) of reported scenarios;
• Server and proxy restart;
• System updates;
• Creation of issues for Development after confirmation of BUGS;
• Check the status of services;
• Database consultation and analysis;
• Consultation and mastery of the audit tool;

JOB EXPERIENCE

• Basic knowledge of Excel: filters, sum and count functions, concatenation, record classification and basic use of the software;
• Advanced Spanish;
• Basic knowledge of Power Point: text formatting, component positioning and basic use of the software;
• General knowledge of technology: good knowledge of the internet, mobile internet, emails, understanding of GPS technology, ease of using software in general;
• Be motivated and have the ability to deliver solutions to the client, always effectively and with high quality;
  Job Category: Operations
  Job Type: Full Time
  Job Location: Duba

Please refer the Job description for details