Support Consultant

at  Projectum

ARE YOU TECHNICALLY SKILLED, STRATEGICALLY MINDED, AND READY TO MAKE AN IMPACT FOR OUR CUSTOMERS? JOIN US AT PROJECTUM AS A SUPPORT CONSULTANT!

We’re looking for a Support Consultant with a unique blend of technical expertise, business understanding and customer service. In this position, you’ll configure and support solutions, troubleshoot complex issues and guide customers with service management, helping then to achieve lasting success with our Power Platform and Azure-based products and solutions.

WHAT YOU’LL BRING

We’re seeking a consultant who blends technical expertise with a genuine passion for customer service and success.

• Experience: 2-3 years in a technical role (e.g., consultant, superuser, or technical support professional) with a background in customer relationship management.
• Technical skills: Deep knowledge of Microsoft Power Platform and/or Azure, ideally with experience in Project, Portfolio, and Resource Management, Time Management, Product Development or methodologies like OKR, Agile or hybrid frameworks.
• Communication: Fluent in Danish and English, you’re skilled at translating technical details into customer-friendly language, fostering strong connections.

By bridging technical needs with business objectives, you’ll help customers achieve maximum value and operational stability from their solutions while nurturing strong relationships. You’ll work alongside team members on project deliveries and independently resolve incoming tickets. In a typical week, you can expect to spend approx. 1-2 days on project deliveries, 2 days on tickets, and the remaining time is focused on customer service, including maintaining and enhancing our overall guidelines and objectives, from a Service & Support point of view.

Key Responsibilities:

• Technical consultancy: Apply your Power Platform and Azure knowledge to resolve tickets, configure solutions, and provide expert technical support that keeps our customers moving forward.
• Customer engagement: Own the customer journey through proactive ticket updates, and scheduled Ticket Status and Business Review Meetings to keep everyone aligned.
• Service and governance: Oversee ticket delivery, invoicing, and convey updates on community trends and customer feedback across CSAT and NPS.
• Collaboration: Escalate complex issues seamlessly to our product teams, ensuring a cohesive service experience that aligns with Projectum’s high standards.