Support Consultant (SQL)

at  Baseware

Customer Support is made up of 200+ experts globally, who are providing professional, efficient, and effective technical support to Basware customers and partners in a manner that further enhances customer experience, satisfaction, and loyalty. We work to resolve customer cases and incidents to enable our customers to use Basware products and services efficiently and enable them to run their business seamlessly.
Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s number 1 AP solutions.

TEAM DESCRIPTION:

Our team is growing! In Basware we value wellbeing, and a healthy work - life balance by offering a great culture and environment together with many personal and professional development trainings.
Some tickets might be complex (can take several days to solve) and we act as one by jointly approaching challenges within a collaborative environment using troubleshooting, SQL, XML and interpersonal skills, daily.

SKILLS AND CANDIDATE QUALIFICATIONS:

While we have our own motivational instruments, in this digital world, we believe that to meet halfway, you must be a self-motivated and self-managed person. Also, considering our growth mindset culture, we expect from you to be opened to feedback and continuous improvement.
Our HR will be sharing with you relevant SQL XML learning material so you can prepare in advance and have the answers ready for the short technical discussion. Please take your time to prepare to make sure we make good use of our time together!

The right profile looks like this:

• Relevant experience in IT: SSO, Active Directory, Identity and Access Management (Roles, Groups, Policies, Permissions), TCP/IP Networking/Firewalls knowledge;
• Support ticketing tool experience is a plus;
• Able to lead customer calls;
• Interested in self-development and learning;
• Customer and people skills;
• Troubleshooting skills and attention to details (considering long scripts and logs that we use);
• Bachelor’s degree;
• English – C1 level.

We Drive Customer Value
We Take Ownership
We Are Bold

Please refer the Job description for details