Support Coordinator

at  Department of Justice and Community Safety

JOB DESCRIPTION

Location: Melbourne | CBD
Job type: Full time / 14/5/2027
Organisation: Department of Justice and Community Safety
Salary: $92,332 - $104,762
Occupation: Aboriginal and Torres Strait Islander services
Reference: VG/1795086AUG2024
At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.
We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

• Utilise your expertise to provide support and advice to key stakeholders.
• Fixed, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service
• VPS Grade 4: $92,332 - $104,762 plus superannuation

ABOUT THE ROLE

This role will involve working with Aboriginal people who have lived experience of trauma and requires an understanding of both the principles of cultural safety, and the gravity of this reform for impacted Aboriginal Victorians. The role requires resilience, empathy, and adaptability and may involve dealing with material that can be challenging and distressing.

Some of your duties will include:

• Answer calls to the Stolen Generations Reparations package phone service and email service. This includes providing timely and accurate responses to questions about eligibility to the Package and explaining how the process will work.
• Provide trauma-informed support to applicants of the Package, building safety and trust throughout the process, including assistance to complete applications.

To learn more about this role before applying, please read the attached position description.

To be successful in this role, you will have:

• Demonstrated knowledge and understanding of Aboriginal community, society and culture and the issues impacting on these.
• Demonstrated ability to communicate sensitively and effectively with the Victorian Aboriginal community.
• Demonstrated experience in applying trauma-informed approaches to providing support services or capacity to rapidly acquire and apply knowledge.
• Experience in managing a complex workload applying strong organisational skills