Support Coordinator - Kempsey

at  New Horizons

Support Coordinator - Kempsey
Requestion ID: req7824
Employment Type: Permanent Full-Time
For more than Fifty years, we’ve been supporting people with disability and mental health concerns; and those who are aged, people at risk of homelessness, humanitarian entrants, youth, and Indigenous Australians. It’s all part of our goal to provide innovative services which support individuals, strengthen communities and enhance social and emotional wellbeing for all.
The Customer Engagement Team exists to connect participants with an NDIS plan to supports and services in New Horizons and the Community. The team is the first point of contact for NDIS participants, families and Support Coordinators who are seeking information about New Horizons or who have chosen us to provide services for them under an NDIS plan.
Your role exists to coordinate the delivery of services to clients and supporting staff and clients in achieving the identified program outcomes. You will increase customers’ engagement in the planning and delivery of their supports, promoting choice and providing exceptional experiences by ensuring that wellbeing is at the heart of everything we do.
This is a Full Time role and primarily be based in Kempsey and Port Macquarie, with some travel required.

• Meet or exceed Coordination of Support targets, and ensure that customer processes are carried out efficiently and within the required timeframes.
• Support a caseload of customers to increase their capacity to understand, monitor and manage supports of their choice
• Act as the first point of escalation for clients, sharing knowledge, information and expertise with other team members and stakeholders
• Increase customers’ engagement in the planning and delivery of their supports, promoting choice and providing exceptional experiences by ensuring that wellbeing is at the heart of everything we do.