Support Desk Team Leader

at  Airband Community Internet

As an experienced Support Desk Team Leader, we are looking for someone who really understands HOW a successful Helpdesk operation works.
Perm position Hybrid working model [2 days based in our Droitwich office] Competitive Salary + company benefits
You will be leading a Team of 3 x Senior Technicians & 6 x Technicians who are accountable for remotely servicing, maintaining & upgrading a wireless network. Essentially your team will be responding to customer network issues whilst providing technical support and troubleshooting in order to meet deadlines and technical resolution.

MORE ABOUT AIRBAND

Airband is an internet service provider bringing highspeed broadband to rural communities across the regions that we operate. Having built the network our strategic focus is to increase our customer connections, and we are looking for talented individuals to join us at this crucial time in our journey. We have invested heavily in new wireless technologies to deliver fast download speeds within rural areas and our customers love it!

WHAT WE NEED FROM YOU

• Established experience in a Team Leader or Supervisory based IT or Support role.
• Key skills in people and individual development, managing people performance and empowering a Team to work cohesively in order to deliver an exceptional Support service.
• Tech savvy with a good understanding of computer systems, mobile devices and other tech products.
• A background that demonstrates leading, coaching and overseeing Team SLAS, targets, and how to achieve these.
• We need a customer orientated individual who can respond across a wide range of business Divisions so effective communication is key.
• A background working within reactive, changeable, multitasking based work environments.

Please refer the Job description for details