Support Engineer

at  Alliants

We’re Hiring a Support Engineer (L2)
Location: Remote (EU-Romania/Hungary)
Salary: DOE
At Alliants, we’re on a mission to transform every customer engagement into something exceptional. We believe in working smart together to push the boundaries of company culture and create future-proof customer experiences.
Are you passionate about creating meaningful customer experiences and helping organisations deliver on their brand promises?
Join us as a Support Engineer (L2) in our growing Customer Support team!

KNOWLEDGE MANAGEMENT

• Build and maintain an internal knowledge base of troubleshooting guides, diagnostic tools, and best practices.
• Share expertise with team members to foster continuous learning and collaboration.
• Stay updated on product developments, feature updates, and emerging technologies relevant to the platform.

As a key member of the Services team and reporting to the Manager of Customer Support, this role provides advanced L2 technical support for customers utilizing the Alliants Experience Platform (AXP) product suite. Responsibilities include diagnosing and resolving complex issues through detailed code review and system diagnostics, as well as owning and managing tickets escalated from the L1 team to ensure timely and effective resolution. The role serves as a vital liaison between Support, Product, and Engineering teams, fostering collaboration to drive seamless solutions. Additionally, you will contribute to the continuous improvement of the platform by identifying opportunities for enhancement and implementing changes that meet evolving customer needs and ensure consistent performance while striving for excellence.