Support Engineer, Amazon Music Mexico

at  Servicios Comerciales Amazon Mexico S de RL de CV D44

• B.E. or B.S in Computer Science or a related field.
• 2+ years of software development, or 2+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience in Unix
• Sound Knowledge in Java programming
• Experience scripting in modern program languages
• Fluency in English.
  Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life.
  The Region Flexibility team is focused on transforming how Music serves customer traffic by enabling seamless expansion into new AWS regions. This initiative involves scaling beyond primary regions such as DUB, IAD, and PDX to accommodate growth, regulatory changes, and minimize risks from region-specific outages. The team will develop core components that simplify the process of migrating services into new regions, enabling the use of distant availability zones while balancing latency and cost. This includes experimenting with latency-sensitive and latency-insensitive workloads, finding optimal placements for business logic and data, and reducing the complexity of managing cross-region systems.
  Additionally, the team supports the creation of multi-region marketplaces, allowing services to scale smoothly as demand grows in key markets like the US and when new localization laws are introduced in smaller markets. The focus will be on abstracting complex networking and infrastructure management tasks, improving telemetry and observability, and centralizing decisions around capacity placement and data migrations. Collaboration with various teams is essential to ensure that solutions align with existing architectural needs while driving towards a more flexible and resilient future for SDO services. Through these efforts, the team aims to maintain high performance and availability for customers globally while optimizing costs and enhancing the overall developer experience.
  Come innovate with the Amazon Music team!

Key job responsibilities

• Play a lead role in onboarding the technical and operational tasks from Engineering team to Support team.
• Provide Infrastructure support of incoming system issues, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
• Work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies
• Software deployment support in staging and production environments
• Develop tools to aid operations and maintenance
• System and Support status reporting
• Ownership of two or more Digital products or components
• Customer notification and workflow coordination and follow-up to maintain service level agreements

About the team

The Region Flexibility team is at the forefront of Amazon’s next phase of growth, building solutions that will define how Music operates in new regions for the next decade. Your work will have a direct impact on the scalability and resilience of Amazon’s services, ensuring that we can continue to delight customers globally. If you’re passionate about solving complex problems in distributed systems and want to be a part of a team shaping the future of cloud infrastructure, we’d love to hear from you.

• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON

• Play a lead role in onboarding the technical and operational tasks from Engineering team to Support team.
• Provide Infrastructure support of incoming system issues, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
• Work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies
• Software deployment support in staging and production environments
• Develop tools to aid operations and maintenance
• System and Support status reporting
• Ownership of two or more Digital products or components
• Customer notification and workflow coordination and follow-up to maintain service level agreement