Support Engineer - Banking

at  Sperton Malaysia

ABOUT THE COMPANY:

A leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.

JOB DESCRIPTION:

• Provide application support to various business users.
• Attend to business queries and business requests promptly.
• Follow through the business requests to a proper closure
• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
• Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
• Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
• Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
• Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails
• Participate in DR/BCM activities or infrastructure related upgrade
• Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
• Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

JOB REQUIREMENTS:

• Having at least 5 years of experience in AS/400 system
• Familiar with RPG, COBOL language
• Have experience with Silverlake banking system is plus point
• Strong communications skills
• Excellent spoken and written English communication skills
• Willing to work on Shifts
  Job Types: Full-time, Permanent
  Pay: Up to RM15,000.00 per month

Benefits:

• Additional leave
• Free parking
• Health insurance
• Opportunities for promotion
• Professional development
• Work from home

Schedule:

• Rotational shift

Supplemental Pay:

• 13th month salary
• Performance bonus

Education:

• Bachelor’s (Required)

Experience:

• AS400: 5 years (Required)
• COBOL/RPG: 3 years (Preferred)

Work Location: In perso

Please refer the Job description for details