Support Engineer

at  Beyondsoft Consulting

WHO WE ARE:

Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

POSITION SUMMARY:

Our Redmond-based client is looking for a Support Engineer for a Hybrid based position in Las Colinas TX (3 days onsite). Must be US citizen
Occasionally may have to work weekends but if so, you will still only work 5 days a week.

Responsibilities:

• Administration support for SQL databases and/or Azure Cloud-based.
• Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
• Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
• Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue
• Stay up-to-date with the latest technologies and industry trends.
• Share best practices and creating knowledge base articles.
• Diagnose and resolving complex technical issues.
• Manage and maintaining database systems, including configuration, performance tuning, and troubleshooting.

Qualifications:

• Must have minimum 5+ years’ experience with SQL DB or Any Open Source DB.
• Must have minimum 5+ years’ experience with Azure Fundamentals and Azure PAAS (Desirable).
• Should have Excellent Verbal and written Communication Skills.
• Should have minimum 5+ of experience is required in Technical Support Roles.
• Must have knowledge of basics of Azure and SQL.
• Should have strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
• Should have experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language.
• Should have excellent understanding of Database concepts and deployments
• Should have the ability to work independently, be adaptable to change and varied working hours
• Should have the ability to take quick decisions, like when to escalate a ticket to next level
• Should have strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
• Should have excellent Communication Skills - verbal, listening, and written (including technical writing).

ADDITIONAL DESIRABLE SKILLS:

• Can have experience with Open-Source Databases (MySQL, PostgreSQL)
• Good to have a Microsoft Certifications in data platform or Azure technologies
• Can have basic Networking, Storage, and Platform troubleshooting skills.
• Nice to have experience supporting Azure or other cloud-based solutions

• Administration support for SQL databases and/or Azure Cloud-based.
• Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
• Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
• Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue
• Stay up-to-date with the latest technologies and industry trends.
• Share best practices and creating knowledge base articles.
• Diagnose and resolving complex technical issues.
• Manage and maintaining database systems, including configuration, performance tuning, and troubleshooting