Support Engineer

at  Capita

Capita work in partnership with Staffordshire County Council under the banner of Entrust and through this we deliver a range of support to schools and Multi Academy Trusts across the county. We are looking for someone to join the team as a Support Engineer, in this role you will cover the schools across the county to provide both scheduled and reactive IT support to both software and hardware.
We are looking for someone who ideally has some IT support experience however we would consider someone who has a great level of knowledge in this area with a customer service background instead. In return you will work within a friendly and supportive team, you will travel between schools providing extensive IT support and building a network of clients.
This is a great opportunity for someone to take the next step in their IT career and apply their skills in a hands on and pivotal role within our team

WHAT YOU’LL BE DOING:

• Help to promote Entrust Education Technologies services to increase the customer base and income levels.Ensure the provision of high-quality technical advice and support services for all schools.
• To develop, install and support Schools’ ICT systems and network infrastructure at both server and desktop level.
• Mentor other staff and ensure they are appropriately trained to enable them to meet our service requirements.
• To resolve problems relating to networks, PC hardware and software in schools by telephone, remote support or site visit.
• Ensure effective communication with schools, including planning and preparation of newsletter articles and documents for the intranet

WHAT WE HOPE YOU’LL DO NEXT:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.