Support Engineer

at  EXANTE

ABOUT EXANTE

EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.
Our proprietary trading platform enables direct market access to 1M financial instruments from a single multi-currency account, including stocks, ETFs, bonds, futures, and options.

We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities, all of us following the same guiding principles:

• We believe that freedom is an inherited right
• We are catalysts
• We defend privacy
• We cater to our customers to an unprecedented degree

As a Financial company, we know our investment priorities. We invest in our people.
Join us in creating a new standard for wealth management:https://exantecareers.com

REQUIREMENTS

• Upper intermediate English
• Experience in the first or second line support (from 1 year)
• Knowledge of various Atlassian products (Jira, Confluence)
• Understanding basics of functional programming (recursion, laziness, pure functions)
• Knowledge of basic data structures and algorithms
• Independence and responsibility in work

ABOUT THE ROLE

Reporting line: FI Support Lead
Location: anywhere
Worksite: remote
Work schedule: 21pm-5am and 12am-8am (GMT+3)

RESPONSIBILITIES

• Support of existing financial instruments
• Processing customer technical requests L2
• Document the results of completed tasks
• Optimization and modification of existing processes in order to increase productivity and facilitate further maintenance
• Quickly and efficiently resolve clients’ technical problems related to the use of the product
• Automate various routine tasks