Support Engineer

at  iOCO

QUALIFICATIONS:

• Matric Diploma or Degree in Information Technology
• Relevant Certification: A+, N+, and MCSE

PERSONAL ATTRIBUTES/ SOFT SKILLS REQUIRED:

• Hardware and Software Support on workstations and servers, reporting and patch management.

THE ROLE

Are you a tech-savvy problem solver with a passion for delivering top-notch customer support? We’re looking for a dynamic Support Engineer to join our team! You’ll be the go-to expert for troubleshooting, resolving technical issues, and ensuring our clients have a seamless experience. If you thrive in a fast-paced environment and love turning challenges into opportunities, this is the role for you!

WHAT YOU’LL DO:

• The systems engineer role is required to provide daily support for CCII services and clients.
• It is the systems engineer’s role to make sure that when incidents and requests are assigned, it is resolved promptly by followingand creating the correct processes and procedures.
• Other responsibilities include, but are not limited to:
• Incident and request Management (tight SLAs)
• Build, maintain and improve client relationships
• Demonstrate and apply problem-solving and troubleshooting skills
• Researching and applying new/enhanced technologiesStandby Duties
• Promote teamwork and maintain good team relationships
• Communicate effectively
• Follow, create and review technical processes and procedures
• Complying with the corporate, company, and regulatory policies and procedures
• Facilitate and coordinate changes in the environment
• Manage security and access management in the environment
• Perform capacity management to make sure no service failures occur because of capacity issues
• Use and configure monitoring tools to increase the availability of services supported in the environment
• Make sure the CMDB has a 99% accuracy
• Assist with projects
• Conform to all SLA
• Perform patch management and assist with maintenance windows activities
• Resources should be based in the Secunda due to thestandby function that is required on the Sasol CCII contract as this will be a 24X7 service