Support Engineer

at  IQVIA

PRIMARY SKILLSET:

• SQL Server, SSIS, C# .Net, VB.Net
  Good to have skills – Hadoop, Spark, Scala, Azure Databricks & Python.

JOB SKILL REQUIREMENTS:

• Minimum 2 years of experience with development Or support projects on SQL Server and C#.Net/VB.Net.
• Ability to migrate legacy system/servers to higher versions.
• Ability to write and analyze complex SQL procedures and performance tuning.
• Ability to work on multiple projects/reports concurrently.
• Strong troubleshooting skills
• Self-motivated with the ability to make decisions in the absence of detailed instructions.
  IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.co

• Production support tasks: Picking up incidents in Service Now ticketing tool, acknowledging, responding with proper updates and determine solution.
• Good Debugging skills to do the RCA and providing permanent fixes.
• Developing Automation tools and Enhancement of existing process/ system/ manual tasks on applications assigned.
• Continue to study and review systems to improve their understanding of them (domain and new technologies).
• Communicating to User with clear details in mail and Service Now for assigned incidents.
• Learn technologies in short time and apply over system appropriately.