Support Engineer (m/w/d)

at  Thryve

ABOUT THRYVE:

Thryve is a pioneering B2B SaaS company operating at the forefront of health tech infrastructure. We specialise in aggregating billions of patient-generated data points daily, analyzing them in a real-time system to provide cutting-edge insights to our clients. Our customers range from major health insurance providers across Europe to providers of medical-grade digital therapies.
Founded by three visionaries and supported by venture capital firms specialised in biotech and B2B software, Thryve is driven by a robust, no-nonsense performance culture. We are committed to winning in the health tech space and support our team members by accommodating the life rhythms necessary for maintaining health and high efficiency. We measure outcomes and expect a fervent drive for performance and value at every level of the company.

WHO WE ARE LOOKING FOR:

We’re searching for a stellar technical support engineer to complement our team. Your main role will be supporting our rapidly growing customer base across the globe during the integration and operation of Thryve. You help resolve technical questions, share integration best practices and devise improvements of the current onboarding process and tools.
Doing this, you’ll draw on your software knowledge and coding competence to understand the underlying mechanics of the Thryve health engine and will be a key person feeding customer insights rapidly into product development. This role is a unique combination of personal interaction and software engineering skills, a direct opportunity to shape the details of one of the world’s leading health data engine and improve the lives of millions of people along the way.#

SOFT SKILLS:

• Ability to reliably self-organize & prioritize parallel tasks
• You’re a great communicator and enjoy supporting others
• Understanding of and curiosity about IT architectures and data processing streams
• You have a knack for product and software quality, striving for constant improvement down to the smallest details
• Positive, patient attitude
  In joining Thryve, you have a unique chance to speed the global adoption of excellent digital health solutions, extending peoples healthy and happy lifetimes on this planet

RESPONSIBILITIES:

• Providing a great onboarding experience for new customers
• Rapid responsiveness and resolution of customer inquiries
• Derive system & workflow improvements from customer inquiries