Support Engineer

at  Mako

Are you passionate about technology and Software as a Service? Do you have great writing skills and customer service skills? If so, this position offers you the opportunity to leverage both of these skills! This is your chance to join a Fintech start-up experiencing growth and scaling quickly!

You will initially be trained with all the knowledge and skills to optimally perform your mission. Once trained, you will be reporting to the Manager, Support Engineering and also working closely with the Customer Success team for technical writing purposes. You will ensure that our post-launch clients are well supported and that the team possesses all the appropriate documentation for support purposes. Your primary tasks will include:

• Assist the customer success team in analyzing and implementing client requirements by writing JSON templates to encode form logic, and adjusting PDF forms to match JSON templates.
• Act as the first point of contact for all in-bound communication from post-launch clients.
• Support clients by analyzing any technical issues and bug reports.
• Contribute to Mako’s success with documentation, recommendations on process improvements, and recommendations on new product features.