Support Engineer

at  NIELSENIQ

Company Description
We are looking for a Support engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers’ technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and resolve customers inquiries and technical issues, as well as fulfil incoming requests such as users’ setups and more.
Job Description

The role involves also product configurations and additional set-ups per customers’ requests, the ideal candidate will be detailed oriented with great communication skills, be able to work in a fast-paced environment while being organized and own the issues and tasks related to assigned customers

• Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
• Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
• Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc
• Monitoring & validating data automated processes
• Document knowledge and help educate colleagues and teammates on technical cases
• Keep current with product knowledge and latest features and functionality

QUALIFICATIONS

• Bachelor’s degree in information systems, computer science, industrial engineering or equivalent
• Strong troubleshooting and problem-solving skills while being highly detail oriented
• Strong customer service orientation
• Great written and verbal client communication skills
• Good level of written and spoken English and Spanish – must have!
• Strong SQL background- must have!
• Willingness to work outside of business hours from time to time
• Team spirit, self-motivation and a positive attitude
• The ability to work with multiple interfaces and tasks in a dynamic environment

• Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
• Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
• Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc
• Monitoring & validating data automated processes
• Document knowledge and help educate colleagues and teammates on technical cases
• Keep current with product knowledge and latest features and functionalit