Support Engineer

at  Pharmacy2U Ltd

WORKING HOURS: 40 HOURS PER WEEK PLUS ON CALL ROTA (1 WEEK PER MONTH)

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
We are seeking a Support Engineer to provide technical support for our business-critical applications. The ideal candidate will troubleshoot, resolve, and escalate application issues while ensuring seamless day-to-day operation of IT services. The role requires strong analytical skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced environment.

WHAT YOU’LL BE DOING?

Provide first-line IT support for hardware, software, and network issues to internal staff in a timely manner
Set up and configure new workstations, including hardware and software, and install, configure, and maintain software applications and operating systems (e.g., Windows, MacOS)
Assist in managing user accounts, email, and access permissions
Maintain IT asset inventory and ensure all devices are updated and functional
Support backup, security, and disaster recovery procedures
Escalate unresolved issues to second-level support or external vendors when needed
Document troubleshooting steps and resolutions in the helpdesk systems, including systems and software monitoring and escalation
Participate in the setup of IT infrastructure for events, meetings, or new office installations