Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 99 of the Fortune 100. Precisely’s 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a “work from anywhere” culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it’s an exciting time to join Precisely!

REQUIREMENTS AND QUALIFICATIONS:

• 3 years experience supporting in a production Linux/Unix environment
• 1 year experience with SQL queries
• 1 year experience with regular expressions
• Experience with Python, Bash shell scripts, and/or other scripting
• Familiarity with Java applications, especially the ability to read and debug a Java stack trace
• English language

PREFERRED REQUIREMENTS

• Ability to read and understand Perl scripts
• Experience working with XML, JSON
• Experience working in Jira or other ticketing system
• Familiarity with Salesforce or other CRM system
  

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The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Global Applicant and Candidate Privacy Notice

• Issue Resolution: Analyze and troubleshoot complex application issues. Work collaboratively with cross-functional teams to resolve issues. Update tickets and documentation with detailed information about issue and resolution.
• Production Activity Analysis: Identify, understand, and analyze logs and other indicators of production activity.
• Service Requests and Projects: Perform tasks related to internal or external service requests and projects, often collaboratively.
• Code Promotion and Maintenance: Participate in code promotion and system maintenance activities.
• System Monitoring: Develop and configure system and application monitoring using a variety of scripts and tools to ensure application and environment are available 24x7 and that we are meeting all internal and client SLAs
• Script Development: Develop, test, and implement scripted or other automated solutions to address a variety of situations including issue resolution, service requests, and monitoring
• Documentation: Create and maintain documentation. This includes processes and procedures across all areas of this job’s responsibilities.
• On-call and other after-hours and weekend rotations required