Support Engineer

at  Publicis ReSources Global

Company Description
Publicis Groupe is one of the “Big Four” agency companies, alongside WPP, Interpublic and Omnicom. It has operations in over 200 cities in 100+ countries and around 80,000 employees. Re:Sources is Publicis’ support organisation to centralise the finance, administrative, legal, tax, IT, procurement and property functions and leave the units, e.g. agencies, to do what they do best in terms of looking after the client’s business. Our team, called rOar, resides in Re:Sources UK. Our clients are the agencies within the Publicis Groupe. We create innovative SaaS solutions to meet their administrative needs. We build complex functioning but simple interfacing solutions such as project management, resource management, time sheeting, pricing, etc. tools. We use a mixture of third-party services and fully custom applications. We require a Senior Devops Engineer to ensure our custom applications are deployed and hosted in a secure, robust, scalable, pragmatic and realistic Azure setup.
Job Description

REQUIRED SKILLS/EXPERIENCE

The candidate must have knowledge of Microsoft operating systems and products including:

• Experience in Microsoft Office 365, Active Directory, working with virtual infrastructures (i.e. VMWare, MS Hypervisor).
• SNMP (versions 1 and 3), HTTPS/HTTP, SSH/Telnet, TCP/IP, DHCP
• Able to troubleshoot and resolve system issues in a timely manner.
• Excellent English verbal and written communication skills
• Excellent knowledge of IT infrastructure concepts and principles.
• Excellent knowledge of products offerings.
• Solarwinds Orion NMS WAN
• EcoStruxure IT Data Center Expert
• Service-Now – including a strong understanding of change management related activities.

The Associate Engineer L1 assists in managing all Data Center Infrastructure Management related activities for Groupe supported sites to ensure maximum possible service availability and performance.
The candidate will work closely with Network, Server, Facilities, Real Estate and OTS teams in supporting the office server and network closet room installations, deployments, consolidations, coordinating data center maintenance and outage events. Responsible for all aspects of bottom of rack UPS/Rack PDU (primarily Schneider Electric/APC) and environmental monitoring hardware including software/firmware updates, hardware upgrades, performance management and capacity planning for the environment.
Qualifications