Support Engineer (Ref: SW01/019)

at  Softwerx

• Full-time
• Cambridge
  Job title: Support Engineer
  Location: Cambridge with a flexible working from home policy
  Type: Permanent
  Hours: 37.5 per week, Monday - Friday, 7.5 hours per day between 08:00am and 6:00pm
  Salary: £20,000.00 - £45,000.00 depending on experience
  We provide outsourced managed services, deployment and migration projects to a wide variety of clients using a Microsoft centric technology stack.
  We are looking for a Support Engineer to join our successful service delivery team working for a wide range of customers, both remotely and on-site. If you have strong customer service skills and know your way around Microsoft applications and operating systems, we are interviewing candidates at all experience levels.
  As a Microsoft Gold partner we invest heavily in training and provide the time and support for you to achieve accreditations in multiple Microsoft product areas.

SKILLS AND EXPERIENCE

Essential Skills:

• Analytical and logical troubleshooting approach.
• Written and telephone communication skills.
• Teamwork and collaboration.
• Willingness to learn and complete Microsoft certifications.

Essential Experience:

• Customer service.
• Windows desktop operating systems.
• Office 365 applications.
• Basic understanding of networking.

Preferred Experience:

• Administrative knowledge of Microsoft 365 services.
• Networking (ideally routers, switches, wi-fi, firewalls etc.).
• Windows server operating systems.

• Logging customer interactions in the service desk system.
• Diagnosing and resolving technical issues.
• Maintaining user accounts in accordance with customers’ agreed SLA.
• Configuring user devices.
• Installing authorised software.
• Applying patches and updates.
• Administration of the Microsoft 365 services suite.