Support Engineer - UK

at  Heidi Health

WHO ARE HEIDI

Heidi is on a mission to half the time it takes to deliver world-class care. We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.
Today, we have a suite of tools that modernise the way patients receive and clinicians provide care. Heidi Scribe transcribes consultations to generate clinical notes, documents and next-step actions. These tools are being stitched into a platform that will define a new mode of providing healthcare.
We’ve recently raised our $10M Series A led by Australia’s largest VC firm, Blackbird Ventures and we have an ambitious global go-to-market strategy starting with the UK and US. We’re hiring a Support Engineer to support our UK expansion and help us usher in safe and beautiful AI experiences to healthcare.

• Provide exceptional customer support by understanding customer needs, resolving issues efficiently, and ensuring customer satisfaction.
• Perform in-depth analysis of technical issues reported by customers.
• Collaborate with engineering and product teams to understand, reproduce, and resolve complex technical problems.
• Provide timely and accurate responses to customer inquiries, ensuring issues are resolved within agreed service levels.
• Fix product issues and bugs, ensuring high-quality and reliable product performance.