Support Engineering

at  Geotab

Basis:Permanent - Full-time
Area of Interest:Embedded Engineering
Location:Oakville, Ontario
Who we are
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Support Engineering candidate who will diagnose complex issues, assist in identifying root causes of hardware failures, and collaborate within cross-functional teams to implement corrective actions and improve overall product reliability. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you’ll do:
The Support Engineering candidate uses its comprehensive expertise of Geotab products and services to provide detailed troubleshooting and failure analysis for Geotab Resellers and staff, including but not limited to the Geotab GO devices, IOX, and other accompanying hardware. The role requires a keen ability to diagnose complex issues, assist in identifying root causes of hardware failures, and collaborate within cross-functional teams to implement corrective actions and improve overall product reliability.

How you’ll make an impact

• Provide prompt and accurate feedback to stakeholders.
• Support stakeholders and internal team members through various modes of communication (e.g. phone, ticketing system, email and in person) for all Geotab and integrated products.
• Gather relevant information by evaluating and analyzing the symptoms to resolve technical hardware and software issues involving connectivity, installation and software inquiries.
• Effectively manage issue queue:
• Leverage knowledge learned from support issues and work with fellow subject matter experts to improve the reliability and operability of the Geotab products.
• New product development testing as required.
• Provide on-site support where applicable.
• Complete ongoing training/research to stay current on new and existing Geotab products.
• Support Geotab global strategic initiatives.
• Participate in a 24x7 on-call rotating schedule (if applicable)

What you’ll bring to the role

• < 3 years experience in an engineering support role.
• Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
• Hands-on experience with IoT devices and familiarity with their common failure modes.
• Strong analytical and problem-solving skills, with the ability to perform root cause analysis.
• Knowledge of SQL, Python is an asset
• Understanding of customer service principles and practices.
• High accuracy and meticulous attention to detail.
• Able to work well under pressure and respond to fast changing priorities and deadlines.
• Highly organized and able to manage multiple tasks and projects simultaneously.
• Excellent verbal and written communication skills.
• A strong team-player with the ability to engage with all levels of the organization.
• Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
• Entrepreneurial mindset and comfortable in a flat organization.

If you got this far, we hope you’re feeling excited about this role! Even if you don’t feel you meet every single requirement, we still encourage you to apply.

PLEASE NOTE: GEOTAB DOES NOT ACCEPT AGENCY RESUMES AND IS NOT RESPONSIBLE FOR ANY FEES RELATED TO UNSOLICITED RESUMES. PLEASE DO NOT FORWARD RESUMES TO GEOTAB EMPLOYEES.

Why job seekers choose Geotab
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits

Retirement savings program

• The above are offered to full-time permanent employees only

How we work
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy.

What you’ll bring to the role

• < 3 years experience in an engineering support role.
• Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
• Hands-on experience with IoT devices and familiarity with their common failure modes.
• Strong analytical and problem-solving skills, with the ability to perform root cause analysis.
• Knowledge of SQL, Python is an asset
• Understanding of customer service principles and practices.
• High accuracy and meticulous attention to detail.
• Able to work well under pressure and respond to fast changing priorities and deadlines.
• Highly organized and able to manage multiple tasks and projects simultaneously.
• Excellent verbal and written communication skills.
• A strong team-player with the ability to engage with all levels of the organization.
• Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
• Entrepreneurial mindset and comfortable in a flat organization