Support Engineering (Vehicle Data)

at  Geotab

Basis:Permanent - Full-time
Area of Interest:Embedded Engineering
Location:Waterloo, Ontario
Who we are
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Support Engineering team member who will provide stellar escalated engineering support and customer services to our network of Geotab Partners & internal stakeholders. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you’ll do:
The Support Engineering team member will support both the software application and the Geotab GO devices, IOX, and other hardware. Geotab receives detailed data and metrics for hundreds of thousands of vehicles every second, which is processed and interpreted to create actionable information for our customers. You will understand the business impact of incoming tickets and will troubleshoot effectively to resolve technical issues. You will also collaborate with Geotab engineering teams to resolve vehicle data bugs and firmware issues. To be successful in this role you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts.

How you’ll make an impact

• Provide prompt and accurate feedback to stakeholders.
• Support stakeholders through various modes of communication (e.g. phone, ticketing system, email and in person) for all Geotab and integrated products.
• Gather relevant information by evaluating and analyzing the symptoms to resolve technical firmware, hardware or software issues involving vehicle data, connectivity, core product functionality
• Investigate high priority vehicle data quality issues that interfere with Geotab’s products
• Support and document root cause analysis on potential adverse interactions between Geotab’s systems and vehicles including visiting customer sites for field investigations when necessary
• Use Cloud-based data warehouses (e.g. BigQuery and Google Cloud compute) for automated analysis of vehicle data and identify vehicle support gaps from our products.
• Maintain legacy products, if applicable, and the support of vehicles using those products.
• Support Geotab global strategic initiatives.

What you’ll bring to the role

• Post-Secondary Degree/Diploma specialization in Mechanical, Mechatronics, Electrical, Computer, Systems Design, Automotive or a related field.
• 0-3 years experience in a Support Engineering role.
• 0-3 years experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
• Proven ability to diagnose and troubleshoot basic technical issues.
• Understanding of customer service principles and practices.
• Experience with various vehicle systems
• Experience with automotive diagnostic standards (e.g. SAE J1939, SAEJ1979, KWP/2000, UDS 14229, ISO 27145 WWH-OBD).
• Experience with physical layers (e.g. CAN bus, K-Line/ISO9141, VPW/PWM, Single Wire CAN etc.).
• Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
• Experience with SQL or Google Big Query equivalent.

If you got this far, we hope you’re feeling excited about this role! Even if you don’t feel you meet every single requirement, we still encourage you to apply.

PLEASE NOTE: GEOTAB DOES NOT ACCEPT AGENCY RESUMES AND IS NOT RESPONSIBLE FOR ANY FEES RELATED TO UNSOLICITED RESUMES. PLEASE DO NOT FORWARD RESUMES TO GEOTAB EMPLOYEES.

Why job seekers choose Geotab
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits

Retirement savings program

• The above are offered to full-time permanent employees only

How we work
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy.

What you’ll bring to the role

• Post-Secondary Degree/Diploma specialization in Mechanical, Mechatronics, Electrical, Computer, Systems Design, Automotive or a related field.
• 0-3 years experience in a Support Engineering role.
• 0-3 years experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
• Proven ability to diagnose and troubleshoot basic technical issues.
• Understanding of customer service principles and practices.
• Experience with various vehicle systems
• Experience with automotive diagnostic standards (e.g. SAE J1939, SAEJ1979, KWP/2000, UDS 14229, ISO 27145 WWH-OBD).
• Experience with physical layers (e.g. CAN bus, K-Line/ISO9141, VPW/PWM, Single Wire CAN etc.).
• Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
• Experience with SQL or Google Big Query equivalent