Support & Managed Services Delivery Manager

at  NTT Data

MAKE AN IMPACT WITH NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

REQUIRED QUALIFICATIONS:

• Solid knowledge and understanding of a wide variety of networking, data centre, and security technologies (mostly Cisco, Dell/EMC, FortiNet, VMware etc.).
• Firsthand experience of implementing and/or supporting Cisco networking architectures with a minimum level of awareness regarding secure infrastructure solutions (such as next-generation firewalls, Cisco ISE, etc.) is required.
• Ability to communicate fluently in Polish and English.

PREFERRED QUALIFICATIONS:

• Experience in building and managing technical support teams, including hiring, developing, setting objectives, and managing performance.
• Understanding of value proposition of cloud computing.
• Experience managing support and/or managed services units and working with vendors/partners on delivering of IT support services.
• Excellent business acumen and creative problem-solving skills.
• Strong organizational project management and people leadership skills.

KEY RESPONSIBILITIES:

• Truly lead and grow a team of technical experts and support specialists. Hire, develop and retain top talent. Manage performance, set objectives, and coach your technical support team to help them achieve their career goals and transform into new areas.
• Oversee support and managed services to ensure high quality, SLA delivery, and customer satisfaction. Partner with customer technical leads, business owners, executives, and partners to manage a long-term, close, and supportive cooperation.
• Interact with sales, go-to-market, partners, and customer technical stakeholders to secure skills, analyse risks and make decisions on priorities.
• Manage support services daily engagements including utilization, SLAs, demand, forecasting, and other business metrics.
• Facilitate an environment of inclusion that leverages diverse perspectives and talent.