Support Manager - Brussels - On site

at  Seidor

We are on the lookout for a/an Support manager to join our team for working with European Institutions based in Brussels in an on site position.
Get to know us - SEIDOR
At SEIDOR, we drive client transformation and competitiveness with cutting-edge technology and innovation , with a relentless focus on the human element and a commitment to nurturing talent and sustainable growth.
As a diverse and inclusive company that champions equal opportunity, we boast a team of over 8,000 professionals in our global presence across 45 countries in Europe, Latin America, the USA, the Middle East, Africa, and Asia.
We believe the digital world’s challenges require not only the best technologies and partnerships but most importantly, the best people. That’s where you come in – we need you to help us scale new heights.
For this position you would be working with our client from the European institutions.
Eurostat, headquartered in Luxembourg, is the EU’s statistical office responsible for providing high-quality statistics that enable comparisons across Europe. It collaborates within the European Statistical System (ESS), comprising national statistical institutes (NSIs) and other authorities across Member States, as well as EEA and EFTA countries.
Eurostat’s “IT Solutions for Statistical Production” unit manages critical systems like EDAMIS (Electronic Data Files Administration and Management Information System), which serves as the central hub for data exchange within ESS since 2008. This ensures efficient, secure, and monitored transmission of statistical datasets.
The Micro-data Exchange (MDE) system enhances intra-EU trade statistics by minimizing data duplication, thereby reducing administrative burdens while maintaining data quality and reliability.
Below are the details of your role and requirements.
Your role

• Coordination between the SUMMA project team and the service support team
• Organization, implementation and maintenance of IS Support
• IS service management
• Provide users with the required information and manage the information sites
• Management and follow-up of users’ requests
• Participation in user, service and project meeting
• User guidance ad information mostly for financial information systems (SUMMA), considering this topic as an asset for /SUMMA(SAP environment)
• Follow-up of service quality
• Management of incidents related to information systems; organization of the reporting
• Conception and organization of user documentation for information systems
• Maintain Knowledge Database
• Elaboration and implementation of relevant support processe