Support Manager: Community – Kerry

at  Family Carers Ireland

(OPEN TO PUBLIC COMPETITION)

Family Carers Ireland (FCI) is the national charity supporting over 500,000 family carers across the country who dedicate
their lives to caring for loved ones such as children or adults with physical or intellectual disabilities, frail older people,
those with palliative care needs or those living with chronic illnesses or addiction. We provide a range of supports and
services for family carers nationally from our local support centres.

Family Carers Ireland is currently recruiting a Support Manager: Community for Kerry. This role will report to our Regional
Support Manager: Community (South). The Support Manager: Community (SMC) will enhance the wellbeing of family carers
through and beyond their care journey by delivering high quality, appropriate, targeted supports based on the identified
needs of family carers using the agreed framework. Wellbeing is defined with reference to the seven (7) areas of carer
wellbeing outlined in the Carers Outcome Star™. In addition to engaging in community development, delivery of education
and training, facilitation of groups and carers clinics, referring family carers to the Support Manager: Intensive, the role
includes local centre management, organisation of community fora and fundraising. Each SMC is expected to function
within their designated geographical area/CHO, within their specific SMC network and across networks depending on both
demand for support and activities assigned. The SMCs will provide support to family carers (e.g. rights and entitlements,
aids appliances and technology, generic care skills). The SMC will also be involved in the delivery of training on at least one
core targeted programme. All SMCs will engage in reflective practice, supervision and will be an active member of their
assigned network. SMCs will all be required to deliver on agreed individual targets and network targets.

Role Criteria: The successful candidate should possess the following essential criteria

• QQI Level 7 qualification or higher is desirable in Social Care / Community Development/ Psychology/Train the

Trainer/Guidance / Counselling / Education.

• Previous experience providing support to families in a community-based setting.
• Ability to prioritise tasks and work within a dynamic environment.
• Excellent IT skills- mainly MS Word, Excel, Outlook, PowerPoint, CRMs, Finance and HR reporting systems etc.
• Experience and confidence using virtual technologies such as 3CX, Zoom, Teams and videoconferencing platforms.
• Proven networking skills.
• Strong people management skills.
• Strong facilitation and presentation skills.
• Experience engaging in fundraising.
• Excellent communication skills, and the ability to establish rapport with a diverse range of people.
• Demonstrated ability to work under pressure, make clear and quick decisions and work with clients in distress.
• Effective time management
• Ability to work both autonomously and collaboratively within a team.
• Flexibility in attitude and approach to the job.
• Reflective approach to their work.
• A strong work ethic.
• Willingness to work outside normal working hours when required.
• Full driving licence, with access to car.

Terms & Conditions: Permanent, full-time contract (37 hours per week; Monday - Friday). The successful candidate will
work remotely and ideally, they will live in the Kerry area. If FCI establishes a centre in Kerry in the future, the Support
Manager will work a hybrid model. Flexibility to travel to meetings as required is essential. The remuneration for this role
includes an annual salary of €41,200 and access to a defined contribution pension scheme. The annual leave entitlement
for this role is 26 days per year.
Application Process: Applicants are invited to submit their up-to date CV and cover letter demonstrating how they meet
the above criteria to recruitment@familycarers.ie no later than Thursday, 12th September 2024. Prospective candidates
may contact us for a copy of the job description if they wish.

• QQI Level 7 qualification or higher is desirable in Social Care / Community Development/ Psychology/Train th