Support Manager

at  University Hospitals Plymouth NHS Trust

Operational Management responsibility for the day to day operational management of the ENT &Audiology Service line. This includes: Ensuring all waiting lists/PTLs and data quality reports are managed as per Trust guidelines Ensuring the consultant rota is up to date and accurate Maintaining an overview of the junior doctor rotas offering advice and support to management and rota office team with regards to leave, sickness. The timely and reasonable resolution of all theatre and outpatient issues using but not exhausted by emergencies, flexible session utilisation, leave, and sickness To ensure all standard access targets are met for all specialties in elective inpatient , daycase, cancer, outpatient and diagnostics Management of non-admitted RTT to maximise opportunities that reduce non-admitted backlog Management of admitted RTT to maximise opportunities that reduce admitted backlog To ensure the follow up outpatient backlog is reduced by undertaking validation, review administrative processes and continue to reduce new to follow up ratio by promoting new ways of working To deputise for the Service Line Cluster Manager when required, reporting to the Service Line Directors and Care Group Manager for any operational or performance issues To ensure data quality reports are checked and appropriate staff supported to amend where necessary To examine the Service Line dashboard and work to ensure it is accurate and up to date prior to month end close Work with the key personnel on dedicated service improvement projects with particular reference to access targets and efficiency markers For further details, please see the attached JD

Please refer the Job description for details