Support Medical Secretary

at  Mersey Care NHS Foundation Trust

An exciting opportunity has arisen at Baird House Hub, Liverpool, for a highly motivated and enthusiastic full time Support Medical Secretary to join our Administrative Team supporting the Community Mental Health Teams.
The post holder is expected to work closely with the services to type clinical correspondence in a timely manner to achieve KPIs.
The post holder will be expected to work with a flexible approach, maintaining confidentiality at all times when dealing with service user/staff information.
The post holder should have a good working knowledge of medical terminology and a willingness to expand on that knowledge to provide
support to different specialities.
You will be able to demonstrate flexibility and use your own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the medical team to utilise their time in an efficient manner.
The post holder will provide a comprehensive professional support secretarial service to an excellent standard ensuring a high level of accuracy to the Mental Health Care Division.
Successful applicants will be able to organise their own workload and co-ordinate workload activities with other Medical Secretaries in the team.
The successful candidate will have excellent interpersonal skills and a friendly telephone manner.
There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
To promote effective liaison with other services, e.g. wards, community hubs and externally e.g. GP’ practices, other hospitals, police with regard to clinical correspondence.
Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner.
Responsible for providing accurate, up to date, non clinical advice relating to queries into the unit.
Liaise with clinical and non clinical staff to resolve any issues that may arise, to the mutual benefit off all concerned.
Attend and contribute to departmental/team meetings.
To exercise judgement and apply own skills and knowledge ensuring all transcriptions produced are of an excellent standard.
Transcribing of clinical correspondence when required and within locally agreed timescales.
Work flexibly to ensure the needs of the service are met at all times.
Exercise judgement and initiative in order to manage the workload effectively and efficiently, taking appropriate action to resolve any issues, liaising with appropriate personnel and seeking guidance from the Line Manager when required.
Ensure that all clinical correspondence is transcribed within the required timescales altering line manager if there are any foreseeable delays.
Support the day to day organisation of the clinical teams by liaising with the Transcription Leaders in co-ordinating meetings, ensuring appropriate documentation available for meetings/lecturers, preparation of documents/presentations, attending meetings to take minutes and tying of agendas/minutes.
Ensure that the workloads are reviewed on a regular basis and that any urgent transcription is given priority – in conjunction with the needs of the service and line manager.
Adapt a flexible attitude to meet the needs of the service, taking into consideration each area’s unique specialty and subsequent requirements of such specialties.
Where appropriate ordering and receipt of general office stationary and equipment.
Mentoring new members of staff including temporary staff as and when required.
General office duties including dealing with incoming and outgoing correspondence, filing, photocopying etc.
When required, provide appropriate clinical information following requests from the Patient Information Systems in use.
To use initiative, working autonomously within the remit of the role.
Having overall view of the daily workload within the service, prioritising tasks where appropriate and ensuring excellent communication skills at all times.
Work in collaboration with the team to identify changes to working practices.
To adhere to the trusts’ rights based approach taking into account service user choice.
To take responsibility for ensuring your own personal safety and that of the service user when using equipment
To take reasonable care for the health and safety of yourself and any others that may be affected by own acts and omissions at work
To ensure that you are familiar with the terms and conditions of your post.
To participate in service development activities, as required.
To maintain the dignity of service users at all times whilst dealing with aspects of personal care
To seek appropriate advice and support from the qualified practitioner during occasions when service users or their carers become agitated or distressed
To maintain service user confidentiality at all times both on and off duty.
To maintain appropriate professional boundaries with service users at all times both on and off duty
To ensure that work is conducted in accordance with the Trusts’ Equality and Diversity Strategy.
In exceptional circumstances to co-operate with reasonable requests from more senior staff to vary your area of work to meet unplanned service need

Please refer the Job description for details