Lutwyche FullTime

• Are you our next Superstar Support Officer aka Administration extraordinaire?
• Monthly ADO + Salary Packaging & more!
• Over the last 12months our people gave us 4.3/5 star for joining us!

ABOUT THE ROLE:

This position is based in Lutwyche. The Lutwyche office delivers the NDIS Local Area Coordinator Program for the Brisbane North area. Our Support Officers are essential part of our everyday operations, and your passion, motivation and customer service expertise is paramount to the success of the team and our work supporting the community! This position will provide all levels of administration support to the NDIS Local Area Coordinator Program team. This includes welcoming, providing information to participants, families, and carers, as their first point of contact with the organisation. Our future Superstar will have extremely high attention to detail, the ability to work in a fast-paced environment whilst dealing with competing priorities, experience in engaging with the community, and strong IT skills.

KEY DUTIES:

• Maintaining appropriate administrative records utilising our databases.
• Using the NDIA Business System to record appointments, notes, and actions to ensure the development and maintenance of accurate data.
• Scheduling participant contact and meetings.
• Provide a professional and welcoming customer service experience to all participants, carers, families and visitors who attend at site.
• Schedule and prepare meeting rooms, materials and equipment as required.
• Organise venues and catering for meetings, training sessions & events as required.
• Providing general information in response to participant enquiries and refer to appropriate internal stakeholders when required.