Support Operations - Training Analyst

at  PayJoy

ABOUT PAYJOY

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

REQUIREMENTS

• Bachelor’s degree in Business Administration, Engineering, Operations Management, Education, or a related field.
• 1 year of experience in training.
• Good proficiency in English and Portuguese.
• Proficiency in all aspects of English as a second language.
• Analytical and problem-solving skills.
• Excellent organizational and project management skills.
• Experience using Google Office.

THIS ROLE

As a training analyst, you will assist in the creation of training programs aligned with the company’s goals and standards that will help to meet the established indicators. You will work with different departments to identify training needs and develop all kinds of training materials that facilitate the comprehensive learning of the agents. You will closely monitor the agents’ development, identifying areas of opportunity to design ongoing training programs that optimize resources and promote staff growth.
A selected candidate for the position of Training Analyst will possess excellent verbal and written communication skills (good spelling), as well as analytical skills and data collection abilities to evaluate the effectiveness of training programs and make improvements. They will demonstrate proficiency with learning management systems and should have the ability to work in a team and collaborate with other areas of the organization.

KEY RESPONSIBILITIES

• Design training materials across multiple platforms.
• Keep knowledge updated on best practices and innovations in training and development.
• Evaluate the impact of training programs through surveys, feedback, and performance analysis.
• Prepare and present reports on training activities, progress, and results to Global Management.
• Maintain training metrics for all activities and participant progress.