Support Secretary/Waiting List Officer

at  University Hospitals of North Midlands NHS Trust

The post holder will be required to support in the delivery of a comprehensive administrative service. This will involve inpatient and outpatient waiting list management, in accordance with the Patient Access Policy, communicating appointments and admission related information to patients and carers and typing correspondence within performance targets as appropriate. The ideal candidate will have administration / secretarial experience along with excellent communication skills.
Waiting list management in accordance with the patient access policy and support in the delivery of the 2 week wait and 18 week pathway targets.
Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with accordingly.
To deliver a high standard of communication to build and maintain good working relationships.
To deliver a high standard of typing.
Please see attached job description for more information.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we’re highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Please see job description and person specification.
For further information regarding this position please contact:
Jack Hughes
01782 67193

Please refer the Job description for details