Support Services Agent

at  The Emirates Group

Job Purpose: dnata is one of the world’s largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. We operate in 38 countries and 136 airports globally.
As a Support Services Agent , you will provide administrative support to the Management and Employees at Dubai World Central by managing all employee support desk activities in an efficient and timely manner. Responsible for seamless service delivery in line with the agreed service catalogue and process guidelines.

IN THIS ROLE, YOU WILL:

• Manages the employees support desk service at DWC, coordination with all front office locations under broad guidelines from dnata support services and HR to provide a wide variety of solution to the employees and Managers.
• Collects and distributes documents, passes and maintains proper records and inventory of items under administrative control.
• Anticipates DWC employee needs wherever possible, build expertise, knowledge, and speed in ordering supplies through respective service providers in consultation with Management
• Ensures key administrative deliverables are completed on time to effectively support DWC operations.
• Provides guidance to employees on administrative processes, acts as a role model of good behaviour, guiding the employees on the employee regulation manual and safety regulations.
• Develops and manages relationship with key stakeholder Departments like Local affairs, Central Recruitment, dnata Support Services, DWC Accommodation Liaison and Uniform stores to ensure effective and timely support to employees at DWC.
• Handles employee queries and assists with support service activities in line with the agreed process guidelines.
• Handles uniform related escalation, PPE distribution, pass issues as per agreed process timelines.
Provide administrative support to the Management and Employees at Dubai World Central by managing all employee support desk activities in an efficient and timely manner. Responsible for seamless service delivery in line with the agreed service catalogue and process guidelines.

QUALIFICATIONS & EXPERIENCE: TO BE CONSIDERED FOR THE ROLE, YOU MUST MEET THE BELOW REQUIREMENTS:

• High School with a Certificate (12 years of schooling) OR Diploma in Office Management Experience.
• Diploma Holders: 0-2 years of experience in handling administrative responsibilities in an airline or a multinational company.
• High School Gradudates: 2-4 years of administrative responsibilities in an airline or a multinational company
• UAE Driving Licence in order to gain ADP.
• Proficient understanding of Policy and Procedures of the company.
• Understanding of dnata’s airline operations
• English Language Skills Level 5
• Knowledge of MS office applications
• Aircraft Terminology and Airline Codes
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section