Support Services Center Manager

at  KBR

WHO WE ARE

KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space and cyberspace for the Department of Defense, intelligence community, NASA and other federal agencies. KBR’s areas of expertise include engineering, logistics, operations, science, program management, mission IT and cybersecurity.
This project will provide the Customer with a consolidated Support Services Center as the focal point to receive, plan, program, allocate resources, schedule, document, reserve/Issue and communicate requirements for Work Orders.

REQUIREMENTS

• Possess an active Secret Security Clearance, or Host Nation NV-1 Clearance
• A minimum of five (5) years of experience supporting projects of similar scope, size and complexity
• A minimum of two (2) consecutive years of supervisory experience in a Support Center related field
• Knowledge of process improvement models
• Experience providing high-quality customer service
• Experience managing help desk services and work order management systems
• Demonstrated experience prioritizing daily/weekly/monthly work plans
• Demonstrated experience incorporating applicable environmental health and safety practices across responsible work areas
• Experience working in 24x7x365 operational environments requiring close coordination with mission operations
• Experience integrating project schedules
• Proficient knowledge and experience in the use of project management concepts to manage items including, but not limited to project schedule, scope, cost, risk, and deliverables and related metrics

In the role of Support Services Center Manager, your duties will include:

• Direct the facilities’ Work Order Management operations and repairs to include predictive and preventive maintenance including but not limited to structures, systems and/or equipment
• Serves as Service Order Manager for a project office performing maintenance and services on
• Plans, schedules, coordinates and administers Preventive Maintenance to prevent equipment deterioration, malfunction and failure
• Responds to Triage Fix reactive maintenance work orders to repair or replace an item that has failed
• Tracks status of Work Orders and Job Orders
• Assess Work Oder classification (Operational, Administrative, Support) and meet established priority response times
• Categorize and manage Triage Fix and Job Order priorities (Emergency, Urgent, Routine) and meet established priority response times
• Manages personnel and subcontractors conducting maintenance and repair activities
• Gathers, compiles, reviews and analyzes data related to facilities
• Coordinates pricing from outside vendors on material procurements
• Coordinates with engineering/architectural firms performing facility work and advises and recommends on facility issues
• Evaluates project bids for cost, quality and schedule
• Monitors and inspects services/construction to ensure adherence to quality standards and project schedules
• Leads operation, maintenance, repair and construction work teams
• May provide work direction
• Communicating effectively with diverse teams, responding to questions, and solving a range of operational issues