Support Services Coordinator

at  Bupa

SUPPORT SERVICES COORDINATOR: BE AT THE HEART OF AGED CARE

Every day, in every way, we bring real heart to work. It is what drives us to deliver our refreshingly person-first commitment to Care. That’s why we are seeking a Support Services Coordinatorto join our Bupa Northhaven Retirement Village and Care Home, located in Red Beach. You will enrich the lives of our society’s most vulnerable and be part of an inclusive culture where you can make a difference while growing your career.

ABOUT THE ROLE

The Support Services Coordinator is responsible for the smooth and efficient running of the hospitality services within the Care Home and services apartments. You coordinate the kitchen, cleaning, laundry, and maintenance service to deliver high-quality support services to the care home and independent village, so our residents feel comfortable and at home.
This is a permanent full-time role, 40 hours per week Monday to Friday between the hours of 8:00 am to 5:00 pm. The start and finish times are flexible for the right candidate. On occasion, there might be the need to work in the kitchen cooking, so experience working in a commercial kitchen is desirable (but not essential).

KEY TASKS AND RESPONSIBILITIES

• Manage the kitchen, household, laundry, maintenance, and gardening employees.
• Work collaboratively with the other heads of department to contribute to the smooth and efficient running of the Care Home and Village.
• Focus on first impressions and the impact of support services on the resident experience.
• Improve the quality of support services through a focus on the customer experience.
• Coordinate the completion of training, achievement of competencies, and performance reviews of direct reports.
• Rostering and leave management of the support services team.
• Take part in Bupa’s internal audit programme relating to areas of responsibility.