Support Services Engineer (SSE)

at  ONNEC Group

ONNEC GROUP

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years’ experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.
From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.
We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees.
ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

• Installation of equipment racks within technology rooms.
• Racking and un-racking of Servers and other Network hardware equipment.
• Installation of power distribution units within equipment racks.
• Movement of equipment within site locations including stores.
• Decommission of equipment within technology rooms.
• Decommission of power distribution units within equipment racks.
• Removal of redundant infrastructure (empty cabinets, powered off devices, redundant cabling etc.) from the technology rooms and workspaces.
• Audit and document desktop configuration, including patching and power, for existing and proposed user locations.
• Relocate and install desktop equipment including any peripherals.
• Configure, Install and test analogue, digital and VOIP telephone handsets and provide headset support as required.
• Connection of network patching to servers and other equipment within racks.
• Labelling of hardware (network equipment and servers etc)
• Interface with Corporate Real Estate on mechanical and electrical provisioning.
• Escort and supervision of activities within technology rooms i.e. 3rd party and other bank group activities.
• Technology room inspections.
• BMS alarm investigation assistance.
• Work order review and assignment.
• Housekeeping duties.
• Carry out surveys and update drawings and schedules.
• Update records for all changes using Asset Management Software when required.
• Third party supervision (escort and supervision).
• First line support (e.g., reboots on instruction, ID of lights & connections etc.)
• Site representation on incident bridges.
• Perform Technology component swaps.
• RMA administration for faulty swapped out equipment.
• Power circuit support (proprietary sub distribution in racks etc.)