OVERVIEW

Be part of a team that provides world-class technical support, ensuring our customers succeed and make effective, intelligent geospatial decisions all around the globe. As a Support Specialist, you will connect with people to understand their goals and support their quest to positively impact the world around them. Being proactive and resourceful, you will be able to innovate new and creative solutions to solve our most challenging issues internally and externally while working in a dynamic and high-performing environment.

REQUIREMENTS

• 2+ years of professional or customer service experience in a similar position, supporting similar responsibilities
• Professional experience providing customer service and troubleshooting with customers and users
• Working knowledge and familiarity with the configuration, usage, and performance of database management systems such as Microsoft SQL, PostgreSQL, Oracle, or SAP Hana
• Ability to communicate with customers written and verbal of varying technical aptitudes in both GIS and information technology
• Proficient time management skills
• Visa Sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the US
• Bachelor’s in geography, computer science, data science, engineering, mathematics, GIS, or a related field

RECOMMENDED QUALIFICATIONS

• Professional experience with Esri software or various software systems
• Background in software support or technical customer service with direct end-user contact
• Experience with current technology implementation patterns, including service-oriented and cloud
• Master’s in geography, computer science, data science, engineering, mathematics, GIS, or a related field.
  

  LI-DS5

LI-Onsite

IF YOU DON’T MEET ALL OF THE PREFERRED QUALIFICATIONS FOR THIS POSITION, WE ENCOURAGE YOU TO STILL APPLY!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance

• Provide high-quality technical support and customer service to Esri end users through effective communication and efficient troubleshooting
• Identify, understand, and articulate solutions for customer issues, including the usage and performance of Database technologies and related technologies
• Work well in a high-energy, fast-paced, enthusiastic, positive, and collaborative culture
• Maintain comprehensive case documentation in the customer relationship management (CRM) system
• Work in other technical areas of software support as needed such as identifying issues and logging defects