Support Specialist

at  Healthtech1

WE’RE ON A MISSION TO MAKE THE NHS THE MOST ADVANCED HEALTHCARE SYSTEM IN THE WORLD

The world’s best healthcare, for free. It’s not a new idea, it’s called the NHS. But the largest healthcare provider is fundamentally broken. So we’re on a mission to fix it with technology that actually works.
We love the NHS because it’s accessible to all, free at the point of delivery and employs millions up and down the UK. But we’ve all read the headlines. It’s under intense pressure with rising costs, GP strikes, budget uncertainty and an ageing population. Which means longer wait times, fewer appointments and lower quality care for the people who need of it most. The NHS is beautiful, but broken.
The largest cost (£66bn+) is staff, who spend a ridiculous amount of time on mundane admin. 35% of NHS staff are employed to complete administrative work all day, every day. And that’s where we’re making a difference.
We’re focussed on relentlessly automating repetitive processes within the NHS. And we’ve had great early success. We’re powering 1 in 10 new patient registrations in England. That’s over 500,000 registrations automated.
Our newest product, Automated Lab Reports, is already saving countless hours of doctor time for practices across the country too.

WHAT THE JOB INVOLVES

• An opportunity to have real positive impact with a passionate world class team, supporting the backbone of the country’s health - NHS staff
• Speaking to NHS staff, responding to problems, questions and ideas, quickly.
• Helping new customers get onboarded, and giving them an 11* experience - they deserve it!
• To write best-in-class content so that you can support many practices.
• Manage users’ accounts; understanding concepts of: billing, user management, features, GP land.
• Using modern tools such as Intercom Notion, Slack, and Typeform.
• To bring customer insights and feedback back to the team, so we can improve our products.
• Think and implement ideas to help this area scale nationwide.
  “Support @ Healthtech-1 is the front line to the wonderful NHS staff we serve every day! We’re looking for someone who has the compassion and determination to help them get to the right solution. A career at Healthtech-1 is unlike any other. It’s a career that changes lives. We’re excited to hear from you!” - Rupert, Head of Operations & Finance

A BIT ABOUT US

• We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world.
• We’re an in-person company for 3 days a week. Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception.
• We work in growth cycles. Every 6 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 5 weeks to knuckle down and deliver it.
• We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together.
• We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23).

Please refer the Job description for details